Nelia
Built on 15 years in gaming communities
Know what your players really think
Nelia understands your community — it turns every review, post and comment into clear, quantified player sentiment you can track over time. Effortlessly.
The problem
Your players are telling you everything. Just not in one place.
Feedback is scattered across every platform
Steam reviews here, a Discord blow-up there, an X thread you found three days late. Nobody can read it all — so nobody does.
Trouble shows up late
The review bomb started on Tuesday. You heard about it on Friday. Patch-day sentiment swings are the moments that matter most — and the easiest to miss.
“What do players think?” has no answer
Leadership asks. What you have is gut feel, a spreadsheet and last month’s most upvoted complaint. What you need is evidence.
The solution
Three steps from noise to knowing
Nelia does the heavy lifting end to end — a holistic sweep of everything your players say, broken into the parts that matter, and handed back as a report you’ll actually read.
Fetch data
Nelia gathers everything, from everywhere it matters. A holistic sweep that looks where nobody else does, so the signal buried three platforms deep never slips past you.
Extract components
Every review, post and comment is broken into its individual pieces of feedback — each categorised, tagged for sentiment and linked to the exact quote. Built by community managers who know precisely what you’re looking for.
Analyse
Our proprietary engine — unseen before, and right now unmatched — turns the pile into a clear, visual read. See where the problem is at a glance, then get it delivered as a digestible report you’ll actually finish.
The product
Player sentiment: ten thousand reviews, one clear picture
Powered by our proprietary sentiment engine — purpose-built for games, unseen before and, right now, unmatched. Not generic social listening in a gaming costume.
Every review, broken down
Nelia splits each review into individual pieces of feedback — components — and categorises every one: what it’s about, whether it’s praise or a problem, and the exact quote behind it. No more skim-reading walls of text. The evidence is one click away, always.
See how it all connects
Every component mapped as a living mind map — themes branch into sub-topics, praise and pain sit side by side, and the clusters dominating your community jump straight out. Pan the whole conversation and follow any branch back to the exact quotes behind it.
Watch your community score move
See the ups and downs at a glance and spot your strong and weak points in seconds. Trend lines span every source and time period — view them together, or break them down per platform to see what each community cares about most. A two-week projection shows the dip forming before it becomes the headline.
Insight you’ll actually read
Dedicated community team or not, we’ve got you covered. Nelia does the digging and hands back a clean, readable summary — the story of your community in five minutes, not five hours — delivered daily, weekly or monthly. Or go hands-on and work the full tool yourself, with quantifiable data and historical projections.
And there’s more
Depth where it counts
Holistic coverage
We look where nobody else does — the whole conversation, deduplicated and complete, not one top thread.
Customisable taxonomy
Start from a proven breakdown of what matters, then add your own categories and metrics — track what nobody else tracks.
Deep dive
Zero in on any topic or niche — say, chatter about your new boss fight — and scan every available source for it, on demand.
Polarity-aware categories
“Combat: loved” and “combat: broken” are different stories. Nelia keeps them apart.
Prime components
The handful of issues that actually move sentiment, surfaced first.
Confidence scoring
Every finding carries a confidence score. No black-box hand-waving.
See it in action
Nelia on a real game
No mock-ups. We pointed Nelia at a popular game’s public Steam reviews — here’s what it surfaced.
From the studios
What teams say
[Client quote — to be supplied]
[Client quote — to be supplied]
Pricing
Plans that scale with your player base
Analyse your whole catalogue — every plan includes unlimited games. You pay for the volume you analyse and the sources you connect, never for the number of titles.
Indie
Start solo — your whole catalogue, one source, one seat.
£49/mo*
billed monthly
Growth
Every source, one workspace, two seats.
£249/mo*
billed monthly
Studio
For teams shipping multiple games — four seats.
Let’s talk
tailored to your studio
Book a demo* Launch pricing — early rates for early adopters.
Can I try Nelia for free?
Yes — every new account starts with a free test run: register, add one game, and run a free initial analysis on it. You see Nelia working on your own players’ words before you pay a penny. Upgrading unlocks every source, automated reports and your full review back-catalogue.
How do you count usage?
One simple meter, and we only count what we actually analyse. A data point is a single piece of player feedback — a Steam review, an X post, a YouTube comment, a Facebook comment or a Discord message. Your monthly allowance covers all of them, in whatever mix you like, so there are no separate pools to keep track of. You’re never charged for chatter we filter out before analysis.
Which currency will I be billed in?
Prices are shown automatically in your local currency — GBP, USD or EUR, based on where you are — and you’re billed in that currency at checkout.
Which sources are supported?
Steam reviews, Discord, X, YouTube and Facebook today — analysed together in one project — with more sources (Instagram and beyond) added continuously.
Is my data private?
Yes. Your projects, analyses and trained categories are yours alone — never shared between customers and never used to train anyone else’s models. PLACEHOLDER — legal to confirm exact wording
Can I cancel anytime?
Monthly plans can be cancelled at any time and run to the end of the billing period. PLACEHOLDER — confirm billing terms
How is Nelia different from other feedback tools?
Most tools hand you raw dashboards and a mountain of data to sift through. Nelia does the reading for you and delivers a clear, digestible report — the why behind the sentiment, with the quotes to prove it, not just charts to interpret.